Standar operasional kesadaran alergi untuk usaha hospitality di IndonesiaAllergy operating standards for Indonesian hospitalityProgram mitra perintis • kuota terbatasFounding programme • partner places limited
Pelatihan profesional sesuai peranProfessional learning standard

Pelatihan yang cukup ringkas untuk dituntaskan, tetapi cukup kuat untuk mengubah cara kerja.Training short enough to complete, serious enough to change practice.

Setiap jalur dibangun dari keputusan nyata yang dihadapi tim pelayanan, dapur, dan manajemen.Each pathway is built around real decisions made by front of house, kitchen and management.

Indonesian hospitality team learning together
Struktur yang menghormati waktu stafA structure that respects staff time

Satu dasar bersama. Tiga jalur profesional.One shared foundation. Three professional pathways.

FOH

Pelayanan dan reservasiService and reservations

Percakapan alergi, pencatatan, penerusan pesanan, bahasa yang aman, dan eskalasi.Allergy conversations, recording, order relay, safe language and escalation.

BOH

Koki dan dapurChefs and kitchen

Label, bahan campuran, minyak, alat, permukaan, penyajian, dan pemeriksaan akhir.Labels, compound ingredients, oil, tools, surfaces, service and final checks.

MGR

Manajer dan pemilikManagers and owners

Pembagian tanggung jawab, cakupan staf, pergantian shift, keputusan darurat, dan pemantauan kelulusan.Responsibilities, staff coverage, shift handovers, emergency decisions and pass monitoring.

Isi programProgramme content

Delapan modul yang mengubah pengetahuan menjadi keputusan.Eight modules that turn knowledge into decisions.

01

Mengapa ini pentingWhy it matters

Dampak pada tamu, reputasi, pendapatan, dan tim.Impact on guests, reputation, revenue and teams.

02

Dasar alergiAllergy fundamentals

Alergi, intoleransi, seliak, dan batas peran staf.Allergy, intolerance, coeliac disease and role boundaries.

03

Konteks IndonesiaIndonesian context

Bumbu, saus, pemasok, gorengan, prasmanan, dan produk impor.Seasonings, sauces, suppliers, fryers, buffets and imported products.

04

Keadaan daruratEmergency recognition

Tanda bahaya dan aktivasi prosedur yang disetujui.Warning signs and activation of the approved procedure.

05

Kontak silangCross-contact

Tangan, alat, minyak, permukaan, kain, dan penyajian.Hands, tools, oil, surfaces, cloths and service.

06

Komunikasi dengan konfirmasi ulangClosed-loop communication

Dengar, catat, teruskan, baca ulang, verifikasi.Listen, record, relay, read back and verify.

07

Latihan peranRole practice

Skenario dan keputusan yang sesuai tanggung jawab.Scenarios and decisions matched to responsibility.

08

PenilaianAssessment

Nilai minimum 80% dan seluruh butir kritis harus benar.Minimum 80% and every critical safety item correct.

Sertifikat yang berartiA certificate with meaning

Bukan sekadar menonton video dan mencetak kertas.Not simply watching a video and printing a certificate.

Peserta harus menyelesaikan materi, menjawab skenario, mencapai nilai minimum, dan melewati seluruh butir keselamatan kritis. Setelah lulus, sistem langsung menyediakan sertifikat PDF dengan kode verifikasi. Sertifikat berlaku 12 bulan.Learners must complete the content, answer scenarios, reach the minimum score and pass every critical safety item. On passing, the platform immediately provides a PDF certificate with a verification code. Certificates remain valid for 12 months.

75–90menit totalminutes total
80%nilai minimumminimum score
100%butir kritiscritical items
12bulan berlakumonths valid
Platform penilaianAssessment platform

Setiap staf menerima jalur penilaian pribadi sesuai perannya.Each staff member receives a private assessment pathway matched to their role.

Tautan pribadiPrivate access

Administrator mendaftarkan nama, lokasi, tanggal lahir, dan peran staf. Sistem kemudian menghasilkan tautan penilaian pribadi.The administrator registers the staff member, fixed location, date of birth and role. The system then creates a private assessment link.

40 soal acak40 randomised questions

Setiap percobaan mengambil soal inti dan soal sesuai peran dari bank 200 pertanyaan bilingual. Urutan soal dan pilihan jawaban diacak.Each attempt draws core and role-specific questions from a 200-question bilingual bank. Question and answer order are randomised.

Hasil langsungImmediate results

Hasil dinilai otomatis. Kelulusan staf dan masa berlakunya langsung memperbarui kesiapan pengakuan lokasi.Results are marked automatically. Staff pass status and validity immediately update the location’s recognition readiness.